At LeatherCrossbodyBags.com, we are committed to providing high-quality products and ensuring customer satisfaction. However, if you are not completely satisfied with your purchase or if you receive a defective product, please review the following return and refund guidelines.

Refundable Items

We accept returns, replacements, or refunds under the following conditions:

1. You must contact us within 2 working days of receiving a defective product.
2. Returns, replacements, and refunds are only valid within 30 days of the delivery date.
3. Buyers are responsible for all shipping and handling costs for returns or replacements.
4. Returned items must be in their original packaging, unused, and with all tags attached.
5. Only defective items are eligible for return or replacement.
6. If the issue is due to our error, we will reimburse shipping and delivery fees.

Note: Before initiating a return or replacement, you must send images of the defect to [email protected] for verification.

Non-Refundable Items

The following items are not eligible for refunds, returns, or replacements:

1. Custom-made or personalized orders.
2. Items purchased during sale or discount promotions (e.g., Black Friday sales) unless they are defective.
3. Products that have been worn, altered, or damaged by the customer.
4. Orders canceled after they have been shipped.
5. Bulk orders (more than two products ordered simultaneously).

How to Return an Item?

To initiate a return, refund, or replacement, please follow these steps:

1. Obtain Approval: Submit a return request by contacting us at [email protected]. Include:
   • Your name.
   • Order number.
   • Email address used for the order.
   • Images of the defective item (if applicable).
2. Approval Process: Our team will review your request and respond within 48 working hours.
3. Shipping Instructions: Upon approval, we will provide the return address.
   • Use a secure and documented delivery service for your protection.
   • Ensure the item is securely packaged to prevent damage during transit.

Refund Processing

Refunds will be processed within 7-10 business days of receiving the returned item.

• Refunds will be credited to your original payment method (e.g., PayPal or Stripe).
• Shipping expenses are non-refundable unless the issue was due to our error.

Important Notes

• Items returned without prior approval will not be accepted.
• We reserve the right to decline returns or replacements that do not comply with this policy.

For additional queries, contact us at [email protected].